Skills & Competencies for Sales Supervisor

Sales Supervisor job profile

JOB SUMMARY for Sales Supervisor

Supervises and coordinates the daily activities of sales representatives engaged in promoting and selling a product by phone or mail.

JOB RESPONSIBILITIES for Sales Supervisor

Recommends changes to current sales techniques or procedures based on team performance and new selling techniques.

Sales Supervisor SALARY RANGE

BASE 50%
$99,910
TOTAL 50%
$114,526
Job Level
M01
Job Code
SM15000252
Education/Degree
Bachelor's Degree
Reports To
Manager

Sales Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Sales Supervisor skill and competencie below to view definitions.

11 general skills or competencies (Job family competencies) for Sales Supervisor

1 Job Family Competencies – Customer Acquisition
Proficiency Level -3
Skill definition-Attracting and converting new customers for our business.
Level 1 Behaviors
(General Familiarity)
Compiles a list of digital marketing technologies used to develop customer acquisition strategies.
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Level 2 Behaviors
(Light Experience)
Logs and reports the performance of digital marketing campaigns focused on customer acquisition.
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Level 3 Behaviors
(Moderate Experience)
Helps in designing new consumer models to drive new product customer acquisition.
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Level 4 Behaviors
(Extensive Experience)
Expands the reach and value of programs to encourage customer participation and ongoing acquisition.
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Level 5 Behaviors
(Mastery)
Champions a test-and-learn culture to build roadmaps in optimizing customer acquisition rate.
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2 Job Family Competencies – Business Development
Proficiency Level -3
Skill definition-Planning strategies and tactics for the business to grow and expand.
Level 1 Behaviors
(General Familiarity)
Identifies the principles and procedures of business development.
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Level 2 Behaviors
(Light Experience)
Gathers relevant information from the respective teams to support business development activities.
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Level 3 Behaviors
(Moderate Experience)
Maintains customer satisfaction throughout the dealership to contribute to business development.
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Level 4 Behaviors
(Extensive Experience)
Leverages social media platforms to promote business development activities for our organization.
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Level 5 Behaviors
(Mastery)
Develops an effective business development plan with a focus on the target counties.
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3 Sales Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Sales Supervisor
Proficiency Level - 4
5 Competency for - Sales Supervisor
Proficiency Level - 5

9 soft skills or competencies (core competencies) for Sales Supervisor

1 Core Competencies – Planning and Organizing
Proficiency Level -3
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Documents best practices in planning and organizing work to address important tasks.
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Level 2 Behaviors
(Light Experience)
Discusses the positive and negative outcomes of planning and organization in the workplace.
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Level 3 Behaviors
(Moderate Experience)
Helps set up new practices to anticipate and address the needs of planning and organization initiatives.
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Level 4 Behaviors
(Extensive Experience)
Facilitates the adoption of advanced tools to streamline the process of planning and organization.
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Level 5 Behaviors
(Mastery)
Develops best practices in planning and organizing activities to improve organizational efficiency.
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2 Core Competencies – Coaching Others
Proficiency Level -3
Skill definition-Ability to encourage, motivate, and guide individuals or teams to further enhance their performance.
Level 1 Behaviors
(General Familiarity)
Describes the role and value of a coach.
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Level 2 Behaviors
(Light Experience)
Identifies behaviors that affect job performance.
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Level 3 Behaviors
(Moderate Experience)
Discusses alternative techniques for diagnosing and coaching individuals and teams.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the success of a coaching method and modifies it based on the feedback of others.
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Level 5 Behaviors
(Mastery)
Establishes a process that is beneficial to developing coaches and identifying coaching opportunities.
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3 Sales Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Sales Supervisor
Proficiency Level - 4
5 Competency for - Sales Supervisor
Proficiency Level - 5

Summary of Sales Supervisor skills and competencies

There are 0 hard skills for Sales Supervisor.
11 general skills for Sales Supervisor, Customer Acquisition, Business Development, Channel Sales, etc.
9 soft skills for Sales Supervisor, Planning and Organizing, Coaching Others, Team Management and Team Building, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Sales Supervisor, he or she needs to be skilled in Planning and Organizing, be skilled in Coaching Others, and be skilled in Team Management and Team Building.

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